Refund policy

At Forsees, we are committed to ensuring your satisfaction with every purchase. Our return policy is designed to be transparent, fair, and customer-centric. Please take a moment to familiarize yourself with our guidelines to make your shopping experience as smooth as possible.

1. Eligibility for Returns:

  • We accept returns within 30 days from the date of purchase.
  • To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as received.

2. How to Initiate a Return:

  • To initiate a return, please contact our customer service team at contact@forsees.com within the specified return period.
  • Provide your order number, the reason for the return, and any relevant photos if applicable.

3. Return Authorization:

  • Once your return request is approved, you will receive a Return Authorization (RA) number and detailed instructions on how to return the item.

4. Shipping Charges:

  • Customers are responsible for return shipping costs unless the return is due to an error on our part or a defective item.
  • We recommend using a trackable shipping method to ensure your return is received.

5. Refund Process:

  • Refunds will be processed within 3-5 business days upon receiving the returned item.
  • Refunds will be issued to the original payment method.

6. Non-Returnable Items:

  • Certain items, such as [list of non-returnable items], are not eligible for return for hygiene or safety reasons.

7. Exchanges:

  • We currently do not offer direct exchanges. If you wish to exchange an item, please return the original item for a refund and place a new order.

8. Damaged or Defective Items:

  • If you receive a damaged or defective item, please contact us immediately. We will arrange for a replacement or refund.

9. Restocking Fee:

  • A restocking fee of 4% may apply to returns that do not meet the eligibility criteria or are returned beyond the specified period.

10. Store Credit:

  • In some cases, store credit may be offered as an alternative to a refund.

11. International Returns:

  • International customers are responsible for all shipping and customs fees associated with returns.

12. Policy Changes:

  • We reserve the right to update or modify our return policy at any time. Please check our website for the latest information.

We appreciate your understanding and cooperation in following our return policy. If you have any questions or concerns, feel free to contact our customer service team at  contact@forsees.com.

Thank you for choosing Forsees!